Return and Exchange Policy

At Limar, we strive to provide you with the best shopping experience. If you are not completely satisfied with your purchase, we are happy to help you with a return or exchange according to the terms below:

1. Timeframe

  • Products are eligible for return or exchange within 30 days from the date of receiving your order.

2. Return & Exchange Conditions (Product Condition)

To qualify for a return or exchange on any item (hijab, apparel, or accessories), the following conditions must be met:

  • The item must be in its original condition: unworn, unwashed, and free of any odors (such as perfumes or deodorants).

  • It must be in its original packaging with all attached tags and labels intact.

  • For customized gift sets, the box must be returned complete with all its contents in their original, undamaged condition.

3. Non-Returnable & Non-Exchangeable Items

To maintain health, safety, and product quality standards, the following items cannot be returned or exchanged unless there is a manufacturing defect:

  • Items that have been used or damaged due to misuse.

  • Certain personal hair accessories or custom-made products (made-to-order).

4. Shipping Costs for Returns & Exchanges

  • Shipping Errors or Manufacturing Defects: If you receive a damaged item or something completely different from what you ordered, Limar will bear the full cost of shipping and exchange.

  • Change of Mind (Customer's Request): The customer is responsible for the shipping fees associated with returning or exchanging the product.

5. Refund Process

  • Once we receive the returned item and inspect it to ensure it meets our conditions, the refund process will be initiated.

  • The refund will be credited back to your original payment method, and it may take between 5 to 7 business days to appear in your account, depending on your bank.